Refund policy

We want you to love every Tehila product. Because cosmetics touch your skin, we can't accept returns for hygiene and safety reasons, so all sales are final. If something goes wrong with your order, though, we'll make it right.

Damaged or defective products

If your order arrives damaged or a product is defective, contact us within 48 hours of delivery with your order number and clear photos or videos of the issue. We'll send a replacement or give a full or partial refund, depending on the situation.

Wrong item received

If we've sent you the wrong item, let us know within 48 hours of delivery and we'll send the right one at no extra cost.

Cancelling an order

You can cancel an order within 12 hours of placing it. Once we've started preparing it, we can no longer cancel it.

Lost parcels

If your parcel is marked as delivered but hasn't reached you, please check with the courier first, then contact us and we'll help you follow it up. We can't be held liable for parcels the courier has confirmed as delivered.

Refund timing

Approved refunds are made to your original payment method within 5–10 business days. Your bank may take a little longer to show it.

How to reach us

WhatsApp or call 09031487445, which is the fastest way to reach us, or email support@tehilacosmeticsltd.com. We aim to reply within 24–48 business hours.