Refund policy
TEHILA COSMETICS – REFUND & RETURN POLICY
General Policy
Due to the nature of cosmetic products, all sales are final for hygiene and safety reasons. However, we are committed to your satisfaction.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 48 hours of delivery and provide your order number along with clear photos or videos of the issue.
We will offer a replacement or a full/partial refund depending on the situation.
Incorrect Orders
If you receive the wrong item, notify us within 48 hours. We will arrange a replacement at no additional cost.
Lost Packages
If your package is marked as delivered but not received, please contact the courier first, then reach out to us for further assistance.
Tehila Cosmetics will assist but is not liable for confirmed delivered shipments.
Order Cancellations
Orders can only be cancelled within 12 hours of placement. Once processing begins, cancellations are no longer possible.
Refund Processing Time
Approved refunds are processed within 5–10 business days to the original payment method.
Contact Information
For all refund and return inquiries, please contact us at support@tehilacosmeticsltd.com. We aim to respond within 24–48 business hours.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at store@tehilacosmeticsltd.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at store@tehilacosmeticsltd.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at store@tehilacosmeticsltd.com.